By email

Subject: Superb luncheon

Hello,

Six friends and I lunched at your pub today, a regular monthly event and eating in your pub is certain to be a returning pleasure. The ambiance, service, the excellent selection of real ales and the delicious food, especially the beef pie, ensures a return.

Thank you

Good morning

We had the pleasure of being entertained by a friend at The Bull’s Head on Monday evening (we suggested the venue).

Our choice of venue lived up to our expectations! ( we had popped in for coffee a few weeks ago and were very impressed with warm welcome, service and quality of coffee served).

So, just thought that, following the Monday night visit, we should just compliment you on such a super operation, making The Bull’s Head, in our opinion, the best of its kind in the area.  The team in the kitchen deserve huge recognition for the attention to detail.  The chips were as good as they ever can be  (so often a disappointment in many places!).  We thoroughly enjoyed the two ‘sharing plates’ we ordered.  We also enjoyed the very friendly and caring service.  In fact, it is so important to emphasise this point this as it so often lacking in many places;  the courtesy and genuine feeling of being properly taken care of as opposed to just being served.  So, slap on the back for the front of house team as well!  Of course, I recognise that all this does not happen by accident, but by commitment, hard work and direction from the top!

Just in case you want to know who we were, we had a chat to the extremely pleasant lady (manager/owner?) about the Johnson Indies crockery which she had purchased for the business and we were on Table 7.

Lastly, though this was not the reason for writing, would appreciate you letting me know from where you obtained the log store near the entrance, as we could use one of those!

Congratulations once again, for achieving such very high standards at The Bull’s Head (I like to think I know what I’m talking about as someone now retired from 30 years in the hospitality industry!).  It will come as no surprise to you that we miss no opportunity to ‘spread the word; the best free advertising in the world!

Regards

JOHN WILKIN